Generational Conflict in the Workplace Essay
For sound and effective settlement of the conflict, it requires more than leadership and management skills. The 12 skills summary for conflict resolution would serve better in case a dispute arose in the workplace (Katz, Lawyer & Sweedler, 2010). In-depth grasp of these skills is fundamental in solving conflicts that would arise among the nurses in the health care sector. In one case for instance, in the previous job, APRN resigned after she been ordered to send a patient out to hospital but the director of nursing refused to send this patient to the hospital because he believed his respiratory distress could be managed in the facility. This case demonstrates some of the conflicts that arise from a misunderstanding between the different parties within the health sector.
Conflict Resolution In The Workplace 88657 DFILES
All managers and executives at some time have had to deal with conflict. The way that each one handles discord is a determining factor of success. Initially, he or she must communicate to gain a clear understanding of what is actually causing the conflict. Rebecca Hastings explains the need for communication in the workplace in “Conflict Management Contributes to Communication.” Hastings states that most conflicts stem from poor communication in which one party misinterprets the words or actions of another party. She notes that communication problems are particularly exaggerated when departments are competing for resources or when they have unique subcultures. A critical step in solving conflict is for managers to understand that communication is one of its roots (Hastings). With that in mind, Hastings addresses some of the key issues that can trigger conflict. Employees often have the same goal but different approaches for achieving it. Neither employee’s approach may be incorrect, nor may one approach be less productive than the other may. As Hastings notes, the ownership of the approach, or idea, is what gives each employee pride. When approaches collide, a simple step toward resolution is for managers to encourage employees to develop more fully their approaches. Next, managers should ask employees to propose their respective plans and review them as a group. According to Hastings, employees will find that often a combination of the approaches is actually the best solution.
Are these critics’ statement correct? This essay will examine Nathaniel Hawthorne’s “Young Goodman Brown” to determine the conflict, climax and resolution.